Fees and payment for isolation and quarantine

Fees

The Public Health Directions and other measures implemented to respond to COVID-19 were critical to Queensland’s success in managing the spread of infection, enabling us to start on the road back from the pandemic.

The quarantine fee reduces the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government arranged accommodation, will help repay the government for the cost of providing quarantine.

If you were directed to isolate or quarantine in government-nominated accommodation, you are liable to pay part of the overall cost of your accommodation in accordance with the Public Health Act 2005 (the Act). Individuals in Queensland must comply with the Act and Public Health Directions made by the Chief Health Officer under the Act.

Invoice information

Your invoice was sent to your nominated email or home address as provided at the time of your entry to Queensland. Once issued to you, payment was required within 30 days of the date stated on the invoice.

Section 362MD of the Public Health Act 2005 indicates that individuals are liable to pay the fee prescribed in the Public Health Regulation 2018 for undertaking quarantine. As per legislation, all quarantine invoices are raised in the name and details of the individual who undertook quarantine.

An employer’s name can be added to the invoice as ‘care of’ for the purposes of 3rd party payments on request by emailing FBC-Receipting@health.qld.gov.au. However, the responsibility for payment of the invoice remains with the individual.

Incorrect invoices

Carefully read through the fee information above and your invoice details. Check that your personal details and amounts match your invoice.

If you are still concerned the amount charged is incorrect, contact the Finance Business Centre

Payment

Payment was required 30 days from the date the invoice was issued.

How to pay

Details of how to pay will appear on your invoice. Payment options include BPAY, BPOINT, Post billpay and direct deposit. Each payment option will generate a receipt. Use this receipt along with your invoice to support any claims.

Support services

Sometimes you may need extra help to get through a difficult time. For free, confidential, independent financial advice visit moneysmart.gov.au or call the national debt helpline on 1800 007 007.

Free additional support and advice for anyone experiencing difficulties is available from the following services:

• Lifeline - 13 11 14 (24 hours a day, seven days a week)
• Beyond Blue - 1300 224 636 (24 hours a day, seven days a week)

Complaints

You can find information about lodging a complaint at Compliments and complaints about Department of Health services.

Translated information

For an Interpreter Service (Help with English) call 1800 512 451 and ask for an interpreter in your preferred language.